Frequently asked questions
Will my clients know I'm using a tool?
No. Reminders are plain, personal emails sent under your name and business, written in your words (edit every step), and when a client hits reply it goes straight to your real inbox. There's no marketing chrome, no tracking pixels, no "powered by" footer in the reminder itself.
What does the reminder schedule look like?
By default: a friendly nudge 1 day after the due date, a follow-up at 7 days, a firm note at 15, and a final notice at 30. You can change the timing, tone, and copy of every step, and add an optional pre-due heads-up. Reminders go out at 9 AM in your client's timezone, weekdays only.
What happens when an invoice gets paid?
Mark it paid with one click — reminders stop immediately and your client automatically gets a short, warm thank-you note from you. Clients can also flag "I've paid this" themselves, which pauses everything instantly.
What if a client already paid by bank transfer?
Every reminder links to the invoice page, which has an "I've paid this" button. One click pauses all reminders and notifies you to confirm — so nobody gets dunned for money that's in transit.
How do my clients pay?
However you already get paid: attach your payment link (Stripe, PayPal, Wise, anything) or bank-transfer instructions to any invoice, and every reminder and hosted invoice page carries it. Automatic invoice import and paid-detection from payment processors are on the roadmap.
How do late fees work?
If your contract or invoice terms include a late fee, turn fees on and RestPaid accrues them daily (default 1.5%/month simple interest, configurable, with optional grace days), shows the running total on reminders and the invoice page, and includes it in card payments. RestPaid calculates fees you're contractually entitled to — it can't create a legal right to them.
Is this legal-pressure or collections?
No. RestPaid sends polite, persistent, professional reminders — the same emails you'd send if you had the time and didn't hate doing it. No fake legal threats, ever. For actual legal remedies, see our Know Your Rights page.
Can I pause reminders for a specific client or invoice?
Yes — one click per invoice pauses and resumes the sequence. Reminders also have hard safety caps: never more than one per invoice in 5 days, at most 6 total per invoice, and at most 2 emails to the same client per day across all invoices.
How long does setup take?
About 3 minutes: sign in with a magic link, tell us how to sign your emails, add your first invoice. If it's already overdue, the first reminder is scheduled immediately.
How do I cancel?
Self-serve, from Settings → Billing, no email required. Your data stays readable even if your plan lapses.
Something else? Start a trial and just reply to the welcome email.